#dynamics365customerservice

This demo shows how an agent in conversation with a customer over chat can save time by using Copilot in Dynamics 365 Customer Service to suggest options and quickly converge on a resolution. Learn more: https://dynamics.microsoft.com/en-us/customer-servic

Microsoft have announced Dynamics 365 Copilot, a series of generative AI features for Sales (CRM), Customer Service, Power Virtual Agents Chatbots, Customer Insights, Marketing, Business Central (AI for Small Business), Supply Chain, Power Apps, Power Auto

This demo highlights how Copilot in Dynamics 365 Customer Service uses generative AI to revolutionize agent productivity and customer experience across different engagement channels. It uses two examples to showcase how copilot empowers agents to leverage