#agentproductivity

This demo shows how an agent in conversation with a customer over chat can save time by using Copilot in Dynamics 365 Customer Service to suggest options and quickly converge on a resolution. Learn more: https://dynamics.microsoft.com/en-us/customer-servic

This demo highlights how Copilot in Dynamics 365 Customer Service uses generative AI to revolutionize agent productivity and customer experience across different engagement channels. It uses two examples to showcase how copilot empowers agents to leverage