In this episode of the Profound Podcast, I'm joined by John Dues, Chief Learning Officer at United Schools Network in Ohio and an innovative educator who has ingeniously applied W. Edwards Deming's theories to the educational sector. John shares his journey of discovery into Deming's methodologies and how these have profoundly influenced his approach to improving educational systems.
Our discussion delves into John's initial skepticism and eventual embrace of Deming's System of Profound Knowledge, which consists of understanding systems, variation, psychology, and knowledge theory. John explains his experiences in applying these principles within his school network, particularly how they've been used to enhance operational efficiency and educational outcomes amidst the challenges posed by remote learning during the pandemic.
The conversation also touches on John's approach to leadership and learning, emphasizing the necessity of continuous improvement and systems thinking in educational administration. He highlights the importance of aligning educational strategies with Deming’s philosophies to foster environments that nurture rather than stifle, promoting an organizational culture where insights into systemic improvements are encouraged and valued.
John's innovative application of Deming's theories offers a template for transformative leadership in education, demonstrating the relevance of these age-old concepts in addressing modern challenges within the sector.
You can find John Dues' LinkedIn Below:
https://www.linkedin.com/in/johnadues/
In this episode of the Profound Podcast, I have the pleasure of speaking with Ariane David, PhD, an insightful thinker and academic who delves into the principles of non-positional thinking and its profound impact on personal and organizational learning. We explore how W. Edwards Deming's theories on quality and continuous improvement intersect with modern challenges in digital transformation, particularly within IT, healthcare, and manufacturing sectors.
Dr. David's introduces the four principles of non-positional thinking, beginning with the 'uncertainty principle,' which emphasizes intellectual humility and the acceptance that our perceptions and conclusions might be flawed. This acknowledgment opens the door to 'curiosity,' the second principle, fostering a desire to explore and understand rather than to confirm biases. The discussion progresses to the 'principle of discernment,' where information is analyzed critically to separate useful insights from noise. Lastly, Ariane discusses 'courage,' which is essential for challenging our own assumptions and committing to a path of genuine understanding and improvement .
Throughout the conversation, Dr. David highlights the dangers of 'adaptive learning' in organizations—learning driven by fear and survival instincts—which often prevents genuine insight and improvement. She contrasts this with 'generative learning,' which encourages a blame-free environment where mistakes are seen as opportunities for growth and learning, thereby fostering a culture that supports continuous improvement and aligns closely with Deming's philosophy.
You can find Dr. Ariane David's LinkedIn below:
https://www.linkedin.com/in/arianedavid/
In the second episode of my two-part discussion with Bill Bellows, we explore the nuanced realms of quality management, variation, and integration, drawing from the rich legacy of W. Edwards Deming and Genichi Taguchi, and their profound impact on industries ranging from automotive to aerospace.
Bill Bellows shares enlightening perspectives on the historical collaboration between Ford and Mazda, illuminating the stark differences in their approaches to quality and production. He discusses the importance of minding the gap, not just in terms of parts but in the broader context of integration and systems thinking. This episode delves into the philosophical underpinnings of quality management, touching upon the concepts of red pen and blue pen companies, and the significance of aiming for systemic improvements rather than mere compliance with specifications.
The conversation extends beyond the specifics of automotive engineering, drawing parallels with software development, healthcare systems, and manufacturing processes. Bellows emphasizes the critical role of managing variation not just at the part level but as an integral part of a coherent system. This approach, he argues, is key to achieving superior quality, functionality, and customer satisfaction.
You can find Bill Bellows LinkedIn here:
https://www.linkedin.com/in/bill-bellows-218435/
In the first part of a two-part series with Bill Bellows, we delve deep into the essence of system thinking and its pivotal role in shaping organizations. Bellows leads us on a journey exploring the nuanced differences between 'Red Pen' and 'Blue Pen' organizations, and beyond, into the realms of 'Me' versus 'We' and the collective impact of every straw on the camel's back.
Bellows opens the discussion with his famous 'Red Pen Blue Pen' exercise, a metaphorical exploration that distinguishes two types of organizations based on quality and system thinking. He illustrates how small details, like the ease of cap removal on pens, can symbolize the deeper operational philosophies and outcomes of organizations. This exercise not only serves as a tool for introspection but also highlights the broader implications of systemic thinking in operational excellence.
Expanding further, Bellows introduces the concepts of 'Me' versus 'We' and the allegory of the last straw, pushing us to contemplate the collective responsibility versus individual blame within organizational contexts. Through these discussions, he underscores the importance of a systemic perspective that fosters collaboration, continuous improvement, and a shared understanding of goals and challenges.
You can find Bill Bellows on LinkedIn here:
https://www.linkedin.com/in/bill-bellows-218435/
In this episode of the Profound Podcast, I had the pleasure of engaging with Dave Nave, a multifaceted expert with a rich background in engineering, quality improvement, and business management consulting. Through his work and studies, Nave has delved deep into W. Edwards Deming's philosophies, applying these principles across various sectors with notable emphasis on manufacturing.
Our conversation explored Nave's initial skepticism towards quality improvement methodologies and his transformative encounter with Deming's teachings. Nave vividly described his early career experiences, where he challenged the concepts of process variability and predictability, only to find empirical evidence that humbled his perspective. This journey led him to embrace Deming's methodologies, seeking further education and eventually contributing to quality improvement initiatives in the defense industry and beyond.
Nave's experiences with the Deming Scholars MBA program at Fordham University stood out as a pivotal moment in his career. Immersed in Deming's teachings, he gained insights from esteemed professors and applied these lessons to real-world challenges. His anecdotes about the practical applications of Deming's principles, especially in the context of manufacturing assembly lines and quality control, were particularly enlightening.
The conversation also touched upon the challenges and nuances of implementing quality improvement methodologies within organizations. Nave shared stories from his consulting work, highlighting the importance of systemic thinking and the pitfalls of siloed approaches to process improvement.
Dave Nave's LinkedIn can be found below:
https://www.linkedin.com/in/davenave/
In this episode of Profound, I talk with Dr. Khai Minh Pham, whose unique approach to artificial intelligence challenges conventional paradigms and opens new frontiers in AI research and application. Dr. Pham, with his extensive background in both medicine and artificial intelligence, shares his journey towards creating a distinctive AI framework that prioritizes knowledge over data, steering clear of the traditional data-centric methodologies that dominate the field.
Dr. Pham recounts his early realization of the limitations inherent in human cognitive processes and how this propelled him to explore AI as a means to augment human memory and decision-making capabilities.
Central to this episode is Dr. Pham's critique of the prevailing AI models that rely heavily on data processing and pattern recognition. He introduces his concept of "macro connectionist AI," a system that mimics human reasoning more closely by forming high-level knowledge representations rather than merely processing data inputs. This approach, according to Dr. Pham, not only enhances AI's problem-solving capabilities but also significantly reduces the computational resources required, challenging the current industry trend towards increasingly complex and energy-intensive AI systems.
you can find Dr. Pham's LinkedIn below:
https://www.linkedin.com/in/khai-minh-pham/
In this episode of the Profound Podcast, I engage in an insightful conversation with Richard Steele, founder and president of Peeker Services. We explore his journey from rebuilding locomotives to embracing W. Edwards Deming's principles, leading to a radical change in his company's management practices, particularly around performance appraisals and bonus systems. Steele shares transformative moments, like presenting his new pay program to the Detroit Deming study group, including Dr. Deming himself, and the eventual transition of his company into an employee-owned structure. The dialogue delves into the practical applications of Deming's theories in the workplace, the power of collective problem-solving, and the importance of fostering a culture of learning and adaptation. Finally, we take a look at some of Dick's critiques of Deming's Journey to Profound Knowledge.
Steele's narrative demonstrates a successful integration of system thinking and the profound impact of shifting from traditional merit pay to a more inclusive and equitable model, redefining quality and performance metrics within his organization.
Richard's LinkedIn can be found here:
https://www.linkedin.com/in/richard-steele-6586477/
In part two of their discussion, John Willis engages in a deep dive with Bill Bellows on the multifaceted world of safety, quality, and systems thinking. Inspired by the pioneering work of Sydney Decker, Dr. Woods, and Erik Hollnagel, they explore the nuanced perspectives on safety and quality that transcend conventional understanding.
John and Bill navigate the intricate connections between thoroughness, efficiency, and effectiveness, drawing parallels to the foundational principles of Deming and Ackoff. They dissect the Efficiency-Thoroughness Trade-Off (ETTO) principle introduced by Hollnagel, pondering its implications in the context of operational safety and quality management.
The conversation further delves into Russ Ackoff’s insights on systems thinking, the DIKW (Data, Information, Knowledge, Wisdom) model, and the profound impact of understanding complex systems on improving organizational outcomes. Bill shares anecdotes from his experiences, illustrating the practical application of these concepts in real-world settings, including his work at Rocketdyne and with the Deming community.
Bill's LinkedIn can be found here:
https://www.linkedin.com/in/bill-bellows-218435/
Show Notes:
1) Ackoff videos on Deming Cooperative, https://demingcooperative.org/ackoffvideos/
2) Ackoff on DIKUW - article, https://faculty.ung.edu/kmelton/Documents/DataWisdom.pdf
3) Ackoff on DIKUW - video, https://www.youtube.com/watch?v=MzS5V5-0VsA&t=21s
3) Deming and Ackoff - excerpts of Volume 21 of the Deming Library, ("A Theory of a System for Educators and Managers”),https://www.youtube.com/watch?v=2MJ3lGJ4OFo
4) Deming and Ackoff - transcript of full recorded of Volume 21 of the Deming Library ,https://ackoffcenter.blogs.com/ackoff_center_weblog/2011/04/a-converstaion-between-russell-ackoff-and-edward-deming.html
5) Ackoff - Memories, https://www.amazon.com/Memories-Hardcover-Collectors-Russell-Ackoff/dp/0956537995
6) Ackoff - Differences That Make a Difference, https://www.amazon.com/Differences-that-Make-Difference-Distinctions/dp/1908009012/
In this episode, I sit down once again with Bill Bellows to explore the interconnected nature of quality thinking. Our conversation ventures beyond traditional boundaries, drawing on Bill's unique insights into systemic thinking and its implications for organizational excellence.
We delve into the philosophy of interconnectedness, illustrating how quality extends far beyond the superficial, embedding itself into every facet of production and service. Bill shares enlightening perspectives on the importance of viewing organizations as whole systems, where every element is interrelated and changes in one part can ripple through others.
Bill's LinkedIn can be found here:
https://www.linkedin.com/in/bill-bellows-218435/
Show Notes:
1) Ackoff videos on Deming Cooperative, https://demingcooperative.org/ackoffvideos/
2) Ackoff on DIKUW - article, https://faculty.ung.edu/kmelton/Documents/DataWisdom.pdf
3) Ackoff on DIKUW - video, https://www.youtube.com/watch?v=MzS5V5-0VsA&t=21s
3) Deming and Ackoff - excerpts of Volume 21 of the Deming Library, ("A Theory of a System for Educators and Managers”),https://www.youtube.com/watch?v=2MJ3lGJ4OFo
4) Deming and Ackoff - transcript of full recorded of Volume 21 of the Deming Library ,https://ackoffcenter.blogs.com/ackoff_center_weblog/2011/04/a-converstaion-between-russell-ackoff-and-edward-deming.html
5) Ackoff - Memories, https://www.amazon.com/Memories-Hardcover-Collectors-Russell-Ackoff/dp/0956537995
6) Ackoff - Differences That Make a Difference, https://www.amazon.com/Differences-that-Make-Difference-Distinctions/dp/1908009012/
I have a great discussion between Derek Lewis and John Willis, focusing on the historical and philosophical underpinnings of quality control and those who were paramount to the movement including Walter Shewhart, W. Edwards Deming, and Joseph M. Juran. The dialogue includes anecdotes, critiques, and appreciations of Shewhart and Deming's work, including a dramatic rendition of a critique by Juran.
Additionally, we touch on the dynamics of recognition and credit within the field, highlighting the broader system thinking introduced by Deming to Japanese industries and contrasting perspectives on their contributions to quality control.
I have an enlightening conversation with Adam Hawkins in this episode. We dive deep into W. Edwards Deming's seminal perspectives on quality.
Our dialogue explores how this expansive framing of quality requires connecting producers and consumers in a broader system. We relate these concepts to service level objectives (SLOs) and their role in quantifying acceptable loss balanced against keeping systems valuable. This leads us to the profound realization that quality is contextual, varying across different systems and business needs.
Among other topics, we touch on the intricacies of variation, Deming's red bead experiment, the challenges of measurement and pragmatism, bringing quality thinking into software, and the difficulty of conveying Deming's multifaceted ideas to novices. Our exchange centers on constructing shared mental models to apply Deming's deep knowledge in today's digital landscape.
Adam’s LinkedIn can be found here:
https://www.linkedin.com/in/hi-adam-hawkins/
Software Delivery in Small Batches Podcast:
https://smallbatches.fm/people/adam-hawkins
Precision, Accuracy, and Two Quality Questions: Unpacking a conversation between John Willis and Bill Bellows on Taguchi's approach to quality
https://softwarekaizen.substack.com/p/c83a7c05-d5b0-4cb3-93db-0e359108e3bb
In this second part of a two-part series, I speak with Bill Bellows about W. Edwards Deming's influence on Japanese manufacturing, specifically Toyota. We discuss Deming's relationship with Genichi Taguchi and how their quality philosophies intersect and complement each other. We explore Deming and Taguchi's differing notions of quality - meeting specifications versus minimizing loss to society. Bill's LinkedIn can be found here:
https://www.linkedin.com/in/bill-bellows-218435/
In this first part of a two-part series, I chat with Bill Bellows in this episode. Bill gave us a little history of his introduction to Genichi Taguchi's methods and quality concepts while working as an engineer in the jet engine industry. We explore key ideas around variability reduction, precision vs accuracy, process capability, and Taguchi's loss function. Our conversation looks at the difference between traditional quality approaches focused on specifications and Taguchi's view of quality based on quantifying loss and variation. We riff on analogies using a dartboard and Deming's red bead experiment to clarify Taguchi's perspectives on "loss" and variation even within specification limits. Bill's LinkedIn can be found here:
https://www.linkedin.com/in/bill-bellows-218435/
I geek out with Tracy Bannon in this episode. Tracy gave us a little history of MITRE and her work at MITRE. DevOps, DevSecOps, and SRE, were also discussed from words to movements. We explore QA and risk controls as well as modern governance. Our conversation ended with a great discussion about generative AI, specifically ChatGPT. Tracy can be found on Linkedin here:
https://www.linkedin.com/in/tracylbannon/
This episode features Mike Harris, a Tester at Geckoboard who self-identifies as a Tester. We discuss how vital Dr. Deming's ideas are to testing, especially around the System of Profound Knowledge, with Mike, who has worked in testing for 20 years. It is another example of Dr. Deming's ideas' relevance in the modern era.
Here's a summary:
Introducing Mike Harris.
0:02
Deming’s journey of profound knowledge and the importance of systems thinking.
5:22
How do we verify what we think we know?
11:20
Driving out fear in your team.
17:36
The tyranny of the prevailing style of management and how to break it.
23:45
What is agile? How did it start?
29:31
Words matter to Deming.
37:42
Do you find that most people in the testing community don’t have a clear operational definition?
43:30
Links:
https://www.linkedin.com/in/mike-harris-citp-mbcs-5a75733/
https://testandanalysis.home.blog/
In this episode, Donna and I discuss what's wrong with the words Root Cause and Root Cause Analysis. Our original thoughts and the differences between the old and new meanings are discussed. Undoubtedly, Dr. Deming's words matter, and we try to figure out what he would have said.
I'm John Willis (Botchagalupe). For almost ten years, I have been researching and writing a book about Dr. Deming. About two years ago, I got serious about the work, and then the pandemic struck. I should write this book if I ever intend to do so. Two years ago, I started working with a wonderful consultant, Derek Lewis. He has a phenomenal voice that you get to hear. I have worked with him for two years. After about a year of writing, I naively thought I was done. A year later, with five drafts, I could continue for another five years. However, I have finally begun working with a publisher. There will be some excellent news on that front. Hopefully, the audio, final, and Kindle versions will be available this summer. The paperback might not be available until the end of the year due to printing and supply chain issues.
There are two things to note about this edition. One, it is an early version, so there will be changes when we finally produce and publish the production audio version. Two, I used a dramatic version for this edition. To add excitement, I added some voiceovers and minor sound effects. I hope you enjoy listening to this audiobook’s first three chapters. If you would like an early copy to finish the book, please contact botchagalupe@gmail.com. However, it won't be a version for distribution. The final version may or may not change.
I hope you enjoy the first three chapters; the actual final book will have 20 chapters, as it stands at 350 pages.
I interview a longtime Dr. Deming fan and early DevOps pioneer in this episode. Donna has a similar background to mine, where we both worked before the age of clouds and modern infrastructure. You are going to enjoy this podcast. Here are some links for follow-up knowledge.
Donna Knapp Linkedin
ReCommoning: Transitioning Organisations with Jabe Bloom
The Visible Ops Handbook
TRADE-OFFS UNDER PRESSURE: HEURISTICS AND OBSERVATIONS OF TEAMS RESOLVING INTERNET SERVICE OUTAGES
What Would Deming Do
Dennis is the founder of Sergent Results Group. Sergent Results Group was founded in 2000 and offers professional coaching, consulting, leadership learning, quality and productivity training and expert facilitation. The company created Continual Quality Improvement (CQI) Academy™ for leaders and managers seeking to understand the scientific improvement methods of W. Edwards Deming and others.
Dennis describes his experiences with Dr. Deming's teaching. I am a huge fan of another Deming student, Ron Moen, Dennis has worked with Ron on a couple of occasions. If you are a Dr. Deming fan, this is another great podcast where you get here more untold stories. I hope you enjoy.
https://www.linkedin.com/in/sergentresultsgroup/
In this episode Damon Edwards interviews me about my upcoming Deming book. Damon and I have been DevOps partners in crime since the beginning of DevOps. We were both down in Boca Raton recording for the Techstrong Predict conference. Techstrong let us use their facility to record the podcast. Damon does a great job of pulling knowledge about my book.
Glenn Wilson, author of "DevSecOps: A leader's guide to producing secure software without compromising flow, feedback, and continuous improvement" discusses our upcoming trip to Japan. We are both becoming huge fans of Katie Anderson (see my last podcast), and we are attending her Japan trip. I asked him why he signed up for the trip. In addition, we discuss Katie's book and how it's a perfect complement to Mike Rother's Toyota Kata and Steven Spear's High Velocity Edge. You might find some bonus material if you're an Umberto Eco fan.
Links:
Glenn Wilson
Glenn's DevSecOps Book
Katie Anderson
Katie's Japan Trip
Katie Anderson is a leadership coach, consultant, and author who inspires individuals and organizations. In 2015, she moved to Japan from public health research. She shares lessons she learned in Japan about deepening your leadership skills with The Profound podcast. As Katie had already applied Toyota production principles in the healthcare system, her life in Japan inspired her to learn lean at the source. Transitioning from public health to consulting was her big pivot away from academia and research.
Katie's Website
Learning to Lead, Leading to Learn
Dave and I have a long history together. Besides being one of the DevOps OG's (did I say that right?) Dave has also been a fan of Dr. Deming for many years and came on the podcast to let me know about his consulting work and Deming's principles. Dave specializes in DevOps and private equity. When I hang out with Dave, I always have a great time. You can find him at:
https://www.linkedin.com/in/dmangot/
Rob and I go old school in this episode. We had first met back in my early days before DevOps when I used to run a Tivoli consulting business. Rob describes how he used Dr. Deming's principles in his consulting work. Rob works alongside Dr. Cherry Vu and describes himself as a Teal Unicorn. LinkedIn and Twitter are the best places to find Rob and Cherry's ideas and work.
https://www.linkedin.com/in/robenglandattwohills
https://twitter.com/rob_england
Dominico Lepore developed the Decalogue™ management methodology together with Oded Cohen, a leading, world-renowned expert in The Theory of Constraints. One of the first books I read about Dr. Deming is his "Deming and Goldratt: The Theory of Constraints and the System of Profound Knowledge." In this episode, we cover everything from Dr. Deming's empathy to how the Talmud explains of Theory of Constraints. If you stick around long enough we discuss Umberto Eco.
Intelligent Management
https://www.intelligentmanagement.ws/
Ess3ntial: a tool with a mission
https://ess3ntial.com/
This is part 2 of a two-part episode with John Hunter. John Hunter's background includes two areas of focus: management improvement and information technology program management. His experience is in improving the performance of organizations. For the last 15 years, his focus has been on management improvement with a concentration on using technology to aid this process.
Linkedin
Curious Cat
Johnhunter.com
Here are some links John sent me.
Sales Commissions
https://deming.org/eliminate-sales-commissions-reject-theory-x-management-and-embrace-systems-thinking/
(including why Fog Creek Software got rid of sales commissions)
Why ThoughtWorks Eliminated Sales Commissions
https://deming.org/why-thoughtworks-eliminated-sales-commisions/
https://deming.org/eliminating-sales-commissions-at-air-force-one/
The System of Profound Knowledge Applied to Sales and Marketing (presentations at Deming Institute)
https://deming.org/the-system-of-profound-knowledge-applied-to-sales-and-marketing/
Related Material:
https://management.curiouscatblog.net/2010/01/28/the-trouble-with-incentives-they-work/
The Existing Management Conditions Limit How Effective New Strategies Will Be
https://deming.org/the-existing-management-conditions-limit-how-effective-new-strategies-will-be/
(with related links including )
https://management.curiouscatblog.net/2010/12/08/building-adoption-of-management-improvement-ideas-in-your-organization/ )
This is part 1 of a two-part episode with John Hunter. John Hunter's background includes two areas of focus: management improvement and information technology program management. His experience is in improving the performance of organizations. For the last 15 years, his focus has been on management improvement with a concentration on using technology to aid this process.
Linkedin
Curious Cat
Johnhunter.com
Here are some links John sent me.
Sales Commissions
https://deming.org/eliminate-sales-commissions-reject-theory-x-management-and-embrace-systems-thinking/
(including why Fog Creek Software got rid of sales commissions)
Why ThoughtWorks Eliminated Sales Commissions
https://deming.org/why-thoughtworks-eliminated-sales-commisions/
https://deming.org/eliminating-sales-commissions-at-air-force-one/
The System of Profound Knowledge Applied to Sales and Marketing (presentations at Deming Institute)
https://deming.org/the-system-of-profound-knowledge-applied-to-sales-and-marketing/
Related Material:
https://management.curiouscatblog.net/2010/01/28/the-trouble-with-incentives-they-work/
The Existing Management Conditions Limit How Effective New Strategies Will Be
https://deming.org/the-existing-management-conditions-limit-how-effective-new-strategies-will-be/
(with related links including )
https://management.curiouscatblog.net/2010/12/08/building-adoption-of-management-improvement-ideas-in-your-organization/ )
In this episode, Gene Kim and I talk about all things DevOps. We discuss some of his podcasts on the Idealcast along with his current work with Dr. Spear. Almost all of Gene's work can be found at Itrevolution.com.
In this episode, Bill and I discuss operations research and supply chain concepts and how they apply to security. Bill gives an overview of his work with DOD on project DEDSORD. He also gives a great overview of DevOps Automated Governance and usage of Sigstore. We also touch on SBOM's. Bill can be found mainly on LinkedIn here: https://www.linkedin.com/in/billbensing/
Chris Roberts is my guest on this episode. I have had the privilege of getting to know him over the past few years. I find him fascinating to talk with. Chris describes himself as a ... Hacker, InfoSec, Safety, Cyberstuff Researcher, Advisor, @Hacknotcrime henchman, and various other names in the technical world. Chris serves as a vCISO or advisor for several entities worldwide. We discuss his background and how our industry may have lost its soul. This episode is definitely worth listening to. Chris can be found at the following places:
Linkedin: https://www.linkedin.com/in/sidragon1/
Twitter: @Sidragon1
We discuss burnout in this episode (part 2). Jesse Getzie shares some of his recent "serious" burnout struggles. Burnout is a major problem in our industry. If Dr. Deming was alive today, I believe he would be a strong advocate for helping people understand this silent killer. If you need to reach us, Jesse and I are just a tweet, email, or phone call away.
Jesse can be found at:
Email: jgetzie@gmail.com
Twitter: @jessgetzie
Linkedin: jessegetzie
Here's a list of some burnout resources.
National Suicide Prevention Lifeline
https://suicidepreventionlifeline.org/
Emotions Anonymous
https://emotionsanonymous.org/
National Alliance on Mental Health
https://nami.org/Home
Open Sourcing Mental Illness
https://osmihelp.org/
Karōjisatsu — Death From Overwork
https://itrevolution.com/karojisatsu/
Burnout in Information Security
http://www.slideshare.net/secburnout/burnout-in-information-security
Burnout and post-traumatic stress disorder: Dr. Geri Puleo at
TEDxSetonHillUniversity
https://youtu.be/hFkI69zJzLI
Understanding Burnout," Prof. Christina Maslach (U.C. Berkeley)
https://youtu.be/4kLPyV8lBbs
Maslach Burnout Inventory
http://www.mindgarden.com/117-maslach-burnout-inventory
REVERSING BURNOUT: How to rekindle your passion for your work
http://www.choixdecarriere.com/pdf/6573/Maslach_Leiter(2005).pdf
Depression
I had a black dog, his name was depression
https://www.youtube.com/watch?v=XiCrniLQGYc
Living With a Black Dog
https://www.youtube.com/watch?v=2VRRx7Mtep8
Stress and Depression - A taboo in our time
https://vimeo.com/channels/lascot14/106927863
Feeling Good – The New Mood Therapy
http://feelinggood.com/books/
We discuss burnout in this episode (part 1). Jesse Getzie shares some of his recent "serious" burnout struggles. Burnout is a major problem in our industry. If Dr. Deming was alive today, I believe he would be a strong advocate for helping people understand this silent killer. If you need to reach us, Jesse and I are just a tweet, email, or phone call away.
Jesse can be found at:
Email: jgetzie@gmail.com
Twitter: @jessgetzie
Linkedin: jessegetzie
Here's a list of some burnout resources.
National Suicide Prevention Lifeline
https://suicidepreventionlifeline.org/
Emotions Anonymous
https://emotionsanonymous.org/
National Alliance on Mental Health
https://nami.org/Home
Open Sourcing Mental Illness
https://osmihelp.org/
Karōjisatsu — Death From Overwork
https://itrevolution.com/karojisatsu/
Burnout in Information Security
http://www.slideshare.net/secburnout/burnout-in-information-security
Burnout and post-traumatic stress disorder: Dr. Geri Puleo at
TEDxSetonHillUniversity
https://youtu.be/hFkI69zJzLI
Understanding Burnout," Prof. Christina Maslach (U.C. Berkeley)
https://youtu.be/4kLPyV8lBbs
Maslach Burnout Inventory
http://www.mindgarden.com/117-maslach-burnout-inventory
REVERSING BURNOUT: How to rekindle your passion for your work
http://www.choixdecarriere.com/pdf/6573/Maslach_Leiter(2005).pdf
Depression
I had a black dog, his name was depression
https://www.youtube.com/watch?v=XiCrniLQGYc
Living With a Black Dog
https://www.youtube.com/watch?v=2VRRx7Mtep8
Stress and Depression - A taboo in our time
https://vimeo.com/channels/lascot14/106927863
Feeling Good – The New Mood Therapy
http://feelinggood.com/books/
I get to chat with Andrew Clay Shafer in this episode. Andrew was one of the original pioneers of the DevOps movement. His presentation titled "There Is No Talent Shortage" has always been one of my favorite DevOps presentations. We talked about Andrew's background and how he got into Dr. Deming. He also spoke about his ideas about learning organizations and other interesting topics. It was a great way to end the season. For many years, Andrew has been a mentor and a friend to me.
I talked with Tom Geraghty in session. Physiological safety is Tom's passion. He tells me a bit about his journey with Dr. Deming. After that, we dive deep into the topic of physiological safety. It was a great session. I hope you enjoy it as much as I did.
Tom’s Website
https://tomgeraghty.co.uk/
This podcast is the last podcast of 2021 and marks the end of season #1. I do a quick overview and review of the podcast over the year. I wanted to thank the following guests:
Ben Rockwood (@benr)
Doris Quinn
Mary and Tom Poppendieck (@mpoppendieck)
Jeffrey Fredrick (@Jtf)
George Dekker (@GeorgeDekker)
Dr. Steven Spear (@StevenJSpear)
Courtney Kissler (@chawklady)
Josh Corman (@joshcorman)
Kevin Behr (@kevinbehr)
Elisabeth Hendrickson (@testobsessed)
harper (@harper)
Carmen DeArdo
Dennis Schlagheck
Glenn Wilson (@GlennDynaminet)
Mark Burgess (@markburgess_osl)
John Waraniak (@JohnWaraniak)
Steve Pereira (@SteveElsewhere)
Jabe Bloom (@cyetain)
Paula Thrasher (@paula_thrasher)
Dominica DeGrandis (@dominicad)
Laksh Raghavan (@laraghavan)
Tom Geraghty (@tom_geraghty)
Andrew Clay Shafer (@littleidea)
This is part 2 of my podcast with Laksh Raghavan.
I met Laksh Raghavan through a Twitter dispute on Pragmatism and Epistemology. We decided to hop on a zoom session to discuss it. After about 5 minutes I realized I was out of my element. Laksh really knew his stuff. We decided to do a podcast. This is the first part of a two part series. We cover a lot of interesting ground regarding general philosophy, Pragmatism, Epistemology, and Systems Thinking. If you liked my previous podcast with Jabe Bloom should enjoy this podcast as well.
Twitter: https://twitter.com/laraghavan/
I met Laksh Raghavan through a Twitter dispute on Pragmatism and Epistemology. We decided to hop on a Zoom session to discuss it. After about 5 minutes I realized I was out of my element. Laksh really knew his stuff. We decided to do a podcast. This is the first part of a two-part series. We cover a lot of interesting ground regarding general philosophy, Pragmatism, Epistemology, and Systems Thinking. If you liked my previous podcast with Jabe Bloom should enjoy this podcast as well.
Twitter: https://twitter.com/laraghavan/
Dominica DeGrandis is my guest on this episode. In 2010, Dominica and I met at the first US DevOps Days. We discuss the early DevOps Days and the Kanban game in this episode. We also discuss her work on making work visible and the five thieves of time. Every time I speak with Dominica, it is always a great conversation. Here are a few links:
https://itrevolution.com/making-work-visible-by-dominica-degrandis/
https://itrevolution.com/immersion/
linkedin.com/in/dominicadeg
Paula is a veteran DevOps participant. She has managed some of the largest and most difficult transformations in our industry. I get the chance to pick Paula's brain about leadership at scale.
Jabe Bloom and I talk about Dr. Deming's Theory of Knowledge in this episode. We learn about pragmatism and epistemology from Jabe. As he proceeds, he mentions Dr. Shewhart's work at Hawthorne as well as Ohno and Lean, all related to Deming's System of Profound Knowledge lens of Theory of Knowledge. If you've enjoyed the podcast so far, you'll want to listen to this episode. Check out Jabe's work here:
https://www.linkedin.com/in/jabebloom/
Steve and I talk about early DevOpsDays, Value Streams, Flow, Systems Thinking and of course Dr. Deming. Give talks about his thought about Dr. Deming's System of Profound Knowledge. We cover a lot of ground in this podcast. I'm sure you will enjoy it. You can find a link to all of the cool things Steve is working on here:
https://vzbl.io/links
John Waraniak is my guest in this episode. John has over 25 years of experience in automotive, motorsports, aerospace, and consumer products. He has extensive experience in vehicle systems engineering, motorsports program management, and lean product development. When he was at General Motors, John worked directly with Dr. Deming. In addition, he studied under Peter Senge. This is a great interview. At Indianapolis Raceway, he will organize the first autonomous race later this month (Oct 2023). According to John, like many on this podcast, it all started with Dr. Deming. Check out his profile here:
https://www.linkedin.com/in/john-waraniak-a56ab26/
In this episode, I'm joined by Mark Burgess. Mark founded CFEngine, Promise Theory, and Infrastructure as Code. Mark holds a Ph.D. in physics. He is an author of several books, including one of my favorites, "In Search of Certainty." He has been working on a project called the Semantic Spacetime Project for over a decade. I've known Mark for almost a decade now, and we always have a great time discussing important IT topics. In this episode, we discuss Dr. Deming's work through the lenses of complexity, non-determinism, and quantum physics. You can find all of Mark's work on his website ( http://markburgess.org/index.html ).
In this episode I catchup with the author of the "DevSecOps: A leader’s guide to producing secure software without compromising flow, feedback and continuous improvement" book., Glenn Wilson. Glenn is an active participant in the DevOps and DevSecOps communities. He is also an emerging student of Dr. Deming. We talk about Glenn's Deming journey as well as how DevSecOps and Dr. Deming's work align well. Look for Glenn's book on Amazon.
In this podcast, I just go off on a tangent about my Deming ideas. I've been listening to some old Deming podcasts where everyone is asked what was their aha moment when they learned about Deming. In an interview with Bob Brown, CEO of Great Plains Coca Cola Bottling Company, he remarked that he has never had a single aha moment in his life, it was a journey for him. I concur with myself; this is how I felt. To me, it seemed fitting to walk my aha journey.
Dennis Schlagheck is the author of a book about Hawthorne Works ( https://bit.ly/37UGQoH ). We discuss all things related to the Western Electric Hawthorne factory. For those Deming geeks, this is where Dr. Deming spent two summers interning while he was in college. It's also where Walter Shewhart invented Statistical Process Control. Hawthorne was sort of like a modern-day Apple or Xerox PARC. You also had the Hawthorn Studies (famous Hawthorne Effect) coming out of thier in the 1920s. Dennis and I have had a great conversation about work, life, and, community at the factory from the early 1900s. This is a fantastic interview.
Harper Reed was the CTO of the Obama campaign. We talked about how he wound up as the CTO. We also talked about how they employed a lot of Agile and DevOps during the campaign. This is another great podcast.
I love doing podcasts with people I really like. A few years back I wrote an Introduction to DevOps course for edX and found Elisabeth Hendrickson's work testing extremely helpful. Since then I've been a big fan of her work. We talked about her career in systems and testing and some of the new stuff she is working on. Hope you enjoy it.
This is part 2 of my Keven Behr interview. We continue the discussion on Deming and Toyota. We also go a little deep into the Theory of Constraints and Goldratt's work.
In this podcast, I get to chat with Kevin Behr (co-author of The Phoenix Project). We discuss Deming's influence on Japan and modern commerce. Kevin has an interesting perspective on Toyota and Japanese culture. We also talk about the concept of a "Humble Student" and why Deming's message might have penetrated deeply as part of the Miracle in Japan.
In this episode, Josh and I discuss the history of sBOM's, Deming and Goldratt's influence on software supply chain as well as COVID's Operation Warp Speed. I always say I'm a passionate person about IT, Josh is a passionate person about saving lives. This is a fantastic episode.
Courtney Kissler is one of the pioneers in DevOps Enterprise leadership. Starting back at her days at Nordstrom. Some of my favorite stories in the DevOps Handbook are based on some of Courtney's experiences. We cover the gambit on topics related to Deming, Rother, Goldratt, and Hosen Kanari. My fanboy comes out pretty hard in this episode. I think Courtney is a great example of a true leader.
Note: We had some latency issues in the recording and it comes out a bit in the recording. I tried to clean it up a bit; however, it's still a little tinny. With our busy agendas, I decided to go with quantity over quality here.
We finish up the second part of my conversation with Dr. Spear.
This is a part 1 podcast. The second podcast will be posted in a few weeks. (sorry for the abrupt ending). This a podcast I did about a year ago in a different portal. I am a huge fan of Dr. Spear. I always say that there are only two books to read when it comes to Lean. Mike Rother’s Toyota Kata and Dr. Spear, High Velocity Edge. Dr. Spear is one of my favorite DevOps Enterprise Summit speakers. In this episode, we cover the gambit of Lean, TPS, Culture just about everything cool you can think about. For more information about Dr. Spear check out his highveloctyedge.com site.
Had a great time talking with George about all things Deming and Goldratt. It went a little long but we kept bringing up new and cool ideas. George is a great industry student of Deming's work, lean, and Theory of Constraints. Hope you enjoy it!
Another great conversation with Jeffrey Fredrick author of Agile Conversations. We cover his background and his views on Deming, Agile and Lean.
Mary and Tom are instrumental figures on the path I call "Deming to Devops". We discuss their journey from lean to their modern-day thought leadership roles. Chatting with Mary and Tom about Dr. Deming... it doesn't get any better than this.
In this episode, I have an amazing conversation with Dr. Doris Quinn. Doris has a fascinating story about how she met Dr. Deming and all traveled with him in the last few years of his life. We also discuss Doris's amazing career from nurse to leading to a Ph.D. in process improvement and quality education and one of the leading industry healthcare quality leaders.
In this episode, I chat with my old friend Ben Rockwood. Ben introduced me to Dr. Deming at an early Devopsdays. Ben is a real student in this field and I am sure you will enjoy this podcast.
Introduction to the new Profound podcast. This is podcast focuses on topics related to Dr. Deming.
