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Healthcare Perspectives 360

2 個月前
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(基於 PinQueue 指標)
Healthcare Perspectives 360
We rarely get to hear varying perspectives on contemporary challenges in patient safety and healthcare risk management all in one place—until now! Healthcare Perspectives 360 explores timely topics from multiple perspectives. Hosted by Geri Amori, PhD, each episode will feature candid discussions that include at least three of the following voices: physician, nurse, patient, lawyer, risk manager, or hospital administrator. Coverys companies are a leading provider of medical professional liability insurance for medical practitioners and health systems. Coverys provides a full range of healthcare liability insurance options, advanced risk analytics, and best-in-class risk mitigation and education resources to help clients anticipate, identify, and manage risk to reduce errors and improve outcomes. Med-IQ, a Coverys company, is a leading provider of clinical and risk management education, consulting services, and quality improvement solutions, empowering individuals at every level of the healthcare delivery system with the knowledge they need to continuously improve provider performance and patient outcomes. This information is intended to provide general information (or education). It is not intended and should not be construed as legal or medical advice. Opinions of the panelists are their own and do not reflect the opinions of Coverys or Med-IQ.
Why Is Personal Engagement in Patient’s Healthcare Important?

This episode discusses why it is important for patients to be engaged in their own healthcare and how data support their involvement. Panelists discuss the relationships between patient engagement, patient satisfaction, and clinician well-being.

During this episode you will:

  • Hear the importance of nurturing the patient–healthcare professional relationship as a partnership
  • Listen to a discussion regarding a patient who might be viewed as “difficult” but may actually be looking for more engagement with their clinician and to be partners in their care, representing an opportunity to increase trust in the relationship
  • Explore the positive correlation between patient engagement and clinician well-being
  • Learn that trust between the patient and their healthcare professional enhances engagement, thereby positively influencing care outcomes

Check out this White Paper from Coverys that provides groundbreaking insight into patient engagement: https://www.coverys.com/knowledge-center/the-importance-of-patient-engagement

Link to Transcript

Coverys companies are a leading provider of medical professional liability insurance for medical practitioners and health systems. Coverys provides a full range of healthcare liability insurance options, advanced risk analytics, and best-in-class risk mitigation and education resources to help clients anticipate, identify, and manage risk to reduce errors and improve outcomes.

Med-IQ, a Coverys company, is a leading provider of clinical and risk management education, consulting services, and quality improvement solutions, empowering individuals at every level of the healthcare delivery system with the knowledge they need to continuously improve provider performance and patient outcomes.

The information provided through this activity is for educational purposes only. It is not intended and should not be construed as legal or medical advice. Opinions of the panelists are their own and do not reflect the opinions of Coverys or Med-IQ.

Music and lyrics: Nancy Burger and Scott Weber

Tue, 13 Feb 2024 10:00:00 -0500
Clinician Well-Being: What Works, and What Doesn’t

In this final episode of our Clinician Well-Being series, the panel discusses which strategies are effective in improving wellness and which are not effective. The discussions will highlight recent evidence regarding wellness resources and how to maximize efforts—even small ones—to improve clinician well-being.

During this episode you will:

  • Hear that pizza parties and lip service from leadership don’t improve clinician well-being
  • Listen to expert discussion on what clinicians really need from their leadership and organization to improve well-being
  • Understand that clinician well-being is a top-down strategy for success
  • Identify hope as a trait directly linked with well-being

Link to Transcript

Coverys companies are a leading provider of medical professional liability insurance for medical practitioners and health systems. Coverys provides a full range of healthcare liability insurance options, advanced risk analytics, and best-in-class risk mitigation and education resources to help clients anticipate, identify, and manage risk to reduce errors and improve outcomes.

Med-IQ, a Coverys company, is a leading provider of clinical and risk management education, consulting services, and quality improvement solutions, empowering individuals at every level of the healthcare delivery system with the knowledge they need to continuously improve provider performance and patient outcomes.

The information provided through this activity is for educational purposes only. It is not intended and should not be construed as legal or medical advice. Opinions of the panelists are their own and do not reflect the opinions of Coverys or Med-IQ.

Music and lyrics: Nancy Burger and Scott Weber

Tue, 09 Jan 2024 10:00:00 -0500
Healthcare Clinician Well-Being: No One to Do the Work—Well-Being, Recruitment, and Retention

This episode discusses what clinicians want and need to attain and maintain well-being in their professional roles. Discussions will touch upon the great resignation in healthcare and the factors that fueled this phenomenon, as well as ideas for improved retention of clinicians. Opportunities for evidence-based interventions to promote personal well-being will be shared.

During this episode you will:

  • Hear viewpoints on the great resignation in healthcare
  • Learn how younger healthcare staff are positioned to advocate for improvements in clinician wellness
  • Get information on evidence-based interventions that increase individual wellness
  • Gain insight on the needs and wants of clinicians to promote staff retention and recruitment

Link to Transcript

Coverys companies are a leading provider of medical professional liability insurance for medical practitioners and health systems. Coverys provides a full range of healthcare liability insurance options, advanced risk analytics, and best-in-class risk mitigation and education resources to help clients anticipate, identify, and manage risk to reduce errors and improve outcomes.

Med-IQ, a Coverys company, is a leading provider of clinical and risk management education, consulting services, and quality improvement solutions, empowering individuals at every level of the healthcare delivery system with the knowledge they need to continuously improve provider performance and patient outcomes.

The information provided through this activity is for educational purposes only. It is not intended and should not be construed as legal or medical advice. Opinions of the panelists are their own and do not reflect the opinions of Coverys or Med-IQ.

Music and lyrics: Nancy Burger and Scott Weber

Tue, 12 Dec 2023 10:00:00 -0500
Healthcare Clinician Wellbeing: Condition Critical

This episode discusses the consequences of clinician burnout in the care of patients, as well as the consequences for the clinicians themselves. The discussion will explore the evolving understanding that clinician burnout is not an individual weakness but instead a systemic issue within healthcare.

During this episode you will:

  • Learn how the COVID-19 pandemic worsened existing burnout in US healthcare clinicians
  • Recognize that burnout is not a fault within an individual clinician but rather an occupational phenomenon experienced by people who work in healthcare
  • Understand that although burnout is a systemic issue, individual clinicians can take actions to improve their personal resiliency

Link to Transcript

Coverys companies are a leading provider of medical professional liability insurance for medical practitioners and health systems. Coverys provides a full range of healthcare liability insurance options, advanced risk analytics, and best-in-class risk mitigation and education resources to help clients anticipate, identify, and manage risk to reduce errors and improve outcomes.

Med-IQ, a Coverys company, is a leading provider of clinical and risk management education, consulting services, and quality improvement solutions, empowering individuals at every level of the healthcare delivery system with the knowledge they need to continuously improve provider performance and patient outcomes.

The information provided through this activity is for educational purposes only. It is not intended and should not be construed as legal or medical advice. Opinions of the panelists are their own and do not reflect the opinions of Coverys or Med-IQ.

Music and lyrics: Nancy Burger and Scott Weber

Tue, 14 Nov 2023 10:00:00 -0500
Well-being: The Science

This episode describes the science behind clinician well-being, which is key to combatting burnout. The effects of clinician well-being on patient care outcomes are discussed, as well as how a culture of stoicism has contributed to burnout.

During this episode you will:

  • Hear the evidence behind how humans are “hardwired” to notice the negatives
  • Recognize the deleterious effects on patient care when clinician well-being is not prioritized
  • Listen to viewpoints discussing how the culture of stoicism in healthcare has led to a crisis in clinician well-being

Link to Transcript

Coverys companies are a leading provider of medical professional liability insurance for medical practitioners and health systems. Coverys provides a full range of healthcare liability insurance options, advanced risk analytics, and best-in-class risk mitigation and education resources to help clients anticipate, identify, and manage risk to reduce errors and improve outcomes.

Med-IQ, a Coverys company, is a leading provider of clinical and risk management education, consulting services, and quality improvement solutions, empowering individuals at every level of the healthcare delivery system with the knowledge they need to continuously improve provider performance and patient outcomes.

The information provided through this activity is for educational purposes only. It is not intended and should not be construed as legal or medical advice. Opinions of the panelists are their own and do not reflect the opinions of Coverys or Med-IQ.

Music and lyrics: Nancy Burger and Scott Weber

Tue, 10 Oct 2023 10:00:00 -0400
A Call to Action: Do We Have a Responsibility?

Today we’re talking about the onus on medical professionals to address medical misinformation and promote improvement in public health.

During this episode you will:

  • Hear how misinformation may erode trust between clinician and patient
  • Listen to methods to counter misinformation while bolstering trust between clinician and patient
  • Hear opportunities to guide patients toward credible medical information sources

Link to Transcript

Coverys companies are a leading provider of medical professional liability insurance for medical practitioners and health systems. Coverys provides a full range of healthcare liability insurance options, advanced risk analytics, and best-in-class risk mitigation and education resources to help clients anticipate, identify, and manage risk to reduce errors and improve outcomes.

Med-IQ, a Coverys company, is a leading provider of clinical and risk management education, consulting services, and quality improvement solutions, empowering individuals at every level of the healthcare delivery system with the knowledge they need to continuously improve provider performance and patient outcomes.

The information provided through this activity is for educational purposes only. It is not intended and should not be construed as legal or medical advice. Opinions of the panelists are their own and do not reflect the opinions of Coverys or Med-IQ.

Music and lyrics: Nancy Burger and Scott Weber

Tue, 12 Sep 2023 10:00:00 -0400
Countering Convincing Medical Misinformation

Today we’re talking about methods clinicians can use to manage patient care when misinformation is driving patient decisions.

During this episode you will:

  • Hear conversation regarding the use of professional literature to correct misperceptions
  • Learn how accurate knowledge may not impact behavior when fear is involved
  • Recognize that misinformation from patients presents an opportunity for open dialogue

Link to Transcript

Coverys companies are a leading provider of medical professional liability insurance for medical practitioners and health systems. Coverys provides a full range of healthcare liability insurance options, advanced risk analytics, and best-in-class risk mitigation and education resources to help clients anticipate, identify, and manage risk to reduce errors and improve outcomes.

Med-IQ, a Coverys company, is a leading provider of clinical and risk management education, consulting services, and quality improvement solutions, empowering individuals at every level of the healthcare delivery system with the knowledge they need to continuously improve provider performance and patient outcomes.

The information provided through this activity is for educational purposes only. It is not intended and should not be construed as legal or medical advice. Opinions of the panelists are their own and do not reflect the opinions of Coverys or Med-IQ.

Music and lyrics: Nancy Burger and Scott Weber

Tue, 08 Aug 2023 10:00:00 -0400
Medical Misinformation: A Growing Public Health Threat

Today we’re talking about how misinformation creates disparities in healthcare for patient populations and particularly how this problem affects marginalized populations.

During this episode you will:

  • Hear how misinformation historically has been portrayed and perceived
  • Understand how misinformation affects trust in the healthcare system
  • Gain information on how misinformation widens disparities in healthcare

Link to Transcript

Coverys companies are a leading provider of medical professional liability insurance for medical practitioners and health systems. Coverys provides a full range of healthcare liability insurance options, advanced risk analytics, and best-in-class risk mitigation and education resources to help clients anticipate, identify, and manage risk to reduce errors and improve outcomes.

Med-IQ, a Coverys company, is a leading provider of clinical and risk management education, consulting services, and quality improvement solutions, empowering individuals at every level of the healthcare delivery system with the knowledge they need to continuously improve provider performance and patient outcomes.

The information provided through this activity is for educational purposes only. It is not intended and should not be construed as legal or medical advice. Opinions of the panelists are their own and do not reflect the opinions of Coverys or Med-IQ.

Music and lyrics: Nancy Burger and Scott Weber

Tue, 11 Jul 2023 10:00:00 -0400
The Medical Misinformation Infodemic

Today we’re talking about the sociological drivers behind medical misinformation occurrence and spread.

During this episode you will:

  • Hear the sociological science behind the spread of medical misinformation
  • Learn about the scope of influence that social media companies have regarding medical misinformation
  • Explore how medical misinformation may mutate and spread across multiple social media platforms

Link to Transcript

Coverys companies are a leading provider of medical professional liability insurance for medical practitioners and health systems. Coverys provides a full range of healthcare liability insurance options, advanced risk analytics, and best-in-class risk mitigation and education resources to help clients anticipate, identify, and manage risk to reduce errors and improve outcomes.

Med-IQ, a Coverys company, is a leading provider of clinical and risk management education, consulting services, and quality improvement solutions, empowering individuals at every level of the healthcare delivery system with the knowledge they need to continuously improve provider performance and patient outcomes.

The information provided through this activity is for educational purposes only. It is not intended and should not be construed as legal or medical advice. Opinions of the panelists are their own and do not reflect the opinions of Coverys or Med-IQ.

Music and lyrics: Nancy Burger and Scott Weber

Tue, 13 Jun 2023 10:00:00 -0400
Curbing Judgment: SDOH Series

In this episode, we’re talking about The Joint Commission’s mandate to collect data on patients’ health-related social needs and the importance of portraying a non-judgmental attitude to engender trust between patients and clinicians.

During this episode, you will:

  • Explore reasons patients may not be willing to share SDOH data with clinicians
  • Reflect on implicit biases that may exist when analyzing SDOH data reported by patients
  • Hear about ways to manage personal responses when observing systemic shortcomings that may contribute to disparities in healthcare

Link to Transcript

Coverys companies are a leading provider of medical professional liability insurance for medical practitioners and health systems. Coverys provides a full range of healthcare liability insurance options, advanced risk analytics, and best-in-class risk mitigation and education resources to help clients anticipate, identify, and manage risk to reduce errors and improve outcomes.

Med-IQ, a Coverys company, is a leading provider of clinical and risk management education, consulting services, and quality improvement solutions, empowering individuals at every level of the healthcare delivery system with the knowledge they need to continuously improve provider performance and patient outcomes.

The information provided through this activity is for educational purposes only. It is not intended and should not be construed as legal or medical advice. Opinions of the panelists are their own and do not reflect the opinions of Coverys or Med-IQ.

Music and lyrics: Nancy Burger and Scott Weber

Tue, 09 May 2023 10:00:00 -0400
Effects on Practitioner Wellness: SDOH Series

In this episode, we’re talking about The Joint Commission’s mandate to collect data on patients’ health-related social needs and the aggregate effects that may influence clinician wellness.

During this episode, you will:

  • Gain firsthand perspective regarding how clinician wellbeing may be affected by the inability to meet patient needs
  • Reflect on the myriad risks present when identified patient needs are not met
  • Consider systemic barriers that complicate both wellbeing and need fulfillment

Link to Transcript

Coverys companies are a leading provider of medical professional liability insurance for medical practitioners and health systems. Coverys provides a full range of healthcare liability insurance options, advanced risk analytics, and best-in-class risk mitigation and education resources to help clients anticipate, identify, and manage risk to reduce errors and improve outcomes.

Med-IQ, a Coverys company, is a leading provider of clinical and risk management education, consulting services, and quality improvement solutions, empowering individuals at every level of the healthcare delivery system with the knowledge they need to continuously improve provider performance and patient outcomes.

The information provided through this activity is for educational purposes only. It is not intended and should not be construed as legal or medical advice. Opinions of the panelists are their own and do not reflect the opinions of Coverys or Med-IQ.


Music and lyrics: Nancy Burger and Scott Weber

Tue, 11 Apr 2023 10:00:00 -0400
Allocating Resources: SDOH Series

In this episode, we’re talking with Dr. Anthony Cheng, Rebekah Schiefer, and Josh Hyatt about The Joint Commission’s mandate to collect data on patients’ health-related social needs and the challenges associated with equitable resource allocation.

During this episode, you will:

  • Hear perspectives on the legal and ethical onus to respond to the needs identified by patients
  • Learn how a trusting relationship between patients and clinicians is necessary to best identify and prioritize patient needs
  • Explore the need for organizations to partner with each other to coordinate equitable resource allocation

Link to Transcript

Coverys companies are a leading provider of medical professional liability insurance for medical practitioners and health systems. Coverys provides a full range of healthcare liability insurance options, advanced risk analytics, and best-in-class risk mitigation and education resources to help clients anticipate, identify, and manage risk to reduce errors and improve outcomes.

Med-IQ, a Coverys company, is a leading provider of clinical and risk management education, consulting services, and quality improvement solutions, empowering individuals at every level of the healthcare delivery system with the knowledge they need to continuously improve provider performance and patient outcomes.

This information is intended to provide general information (or education). It is not intended and should not be construed as legal or medical advice. Opinions of the panelists are their own and do not reflect the opinions of Coverys or Med-IQ.


Music and lyrics: Nancy Burger and Scott Weber

Tue, 14 Mar 2023 10:00:00 -0400
Ethical Issues: SDOH Series

In this episode, Dr. Anthony Cheng, Rebekah Schiefer, and Josh Hyatt discuss The Joint Commission’s mandate to collect data on patients’ health-related social needs and the ethical issues surrounding this data collection.

During this episode, you will:

  • Hear perspectives on the ethical issues that are present when collecting information on patients’ health-related social needs
  • Consider the legal/risk issues surrounding this initiative
  • Appreciate the ethical obligation that clinicians feel to meet their patients’ needs in all aspects of care

Link to Transcript

Coverys companies are a leading provider of medical professional liability insurance for medical practitioners and health systems. Coverys provides a full range of healthcare liability insurance options, advanced risk analytics, and best-in-class risk mitigation and education resources to help clients anticipate, identify, and manage risk to reduce errors and improve outcomes.

Med-IQ, a Coverys company, is a leading provider of clinical and risk management education, consulting services, and quality improvement solutions, empowering individuals at every level of the healthcare delivery system with the knowledge they need to continuously improve provider performance and patient outcomes.

This information is intended to provide general information (or education). It is not intended and should not be construed as legal or medical advice. Opinions of the panelists are their own and do not reflect the opinions of Coverys or Med-IQ.

Music and lyrics: Nancy Burger and Scott Weber

Tue, 14 Feb 2023 15:00:00 -0500
Miscommunication—We Have Met the Enemy, and It Is Us

In this episode, internist Dr. Danielle Ofri, nurse Stacy Nigliazzo, and malpractice defense attorney Jake Kocienda discuss communication shortcomings and how they may fan the flames of patient anxiety and anger toward the healthcare system.

During this episode, you will:

  • Hear how the complexity of the healthcare system can create patient expectations that are difficult for clinicians to meet
  • Learn how miscommunication can contribute to unmanaged expectations and patient anger
  • Gain knowledge of what can be done to help reduce patient and provider anxiety

Link to Transcript

Coverys companies are a leading provider of medical professional liability insurance for medical practitioners and health systems. Coverys provides a full range of healthcare liability insurance options, advanced risk analytics, and best-in-class risk mitigation and education resources to help clients anticipate, identify, and manage risk to reduce errors and improve outcomes.

Med-IQ, a Coverys company, is a leading provider of clinical and risk management education, consulting services, and quality improvement solutions, empowering individuals at every level of the healthcare delivery system with the knowledge they need to continuously improve provider performance and patient outcomes.

This information is intended to provide general information (or education). It is not intended and should not be construed as legal or medical advice. Opinions of the panelists are their own and do not reflect the opinions of Coverys or Med-IQ.

Music and lyrics: Nancy Burger and Scott Weber

Tue, 10 Jan 2023 10:00:00 -0500
Open Notes or Opening Pandora’s Box?

The 21st Century CURES Act, also known as Open Notes, has resulted in patients having rapid access to their medical information—sometimes even before their doctor sees it. In this episode, Dr. Danielle Ofri, nurse Stacy Nigliazzo, and malpractice defense attorney Jake Kocienda discuss the good and the bad of this recently enacted legislation.

During this episode, you will:

  • Hear why some clinicians have changed their documentation habits
  • Understand concerns defense attorneys may have about this legislation
  • Learn how patient navigators can help
  • Recognize process changes that can help clinicians and patients adjust to these changes

Link to Transcript

Coverys companies are a leading provider of medical professional liability insurance for medical practitioners and health systems. Coverys provides a full range of healthcare liability insurance options, advanced risk analytics, and best-in-class risk mitigation and education resources to help clients anticipate, identify, and manage risk to reduce errors and improve outcomes.

Med-IQ, a Coverys company, is a leading provider of clinical and risk management education, consulting services, and quality improvement solutions, empowering individuals at every level of the healthcare delivery system with the knowledge they need to continuously improve provider performance and patient outcomes.

This information is intended to provide general information (or education). It is not intended and should not be construed as legal or medical advice. Opinions of the panelists are their own and do not reflect the opinions of Coverys or Med-IQ.

Music and lyrics: Nancy Burger and Scott Weber

Tue, 13 Dec 2022 10:00:00 -0500
The Doctor Will Stream With You Now

In this episode, we discuss the future of telemedicine. Dr. Danielle Ofri, nurse Stacy Nigliazzo, and malpractice defense attorney Jake Kocienda discuss the use of telemedicine during the pandemic and its place in medicine going forward.

During this episode, you will:

  • Understand why communication issues are a concern with telemedicine
  • Hear how one physician went from telemedicine skeptic to telemedicine believer
  • Appreciate the steps needed to make telemedicine a routine part of healthcare delivery

Link to Transcript

Coverys companies are a leading provider of medical professional liability insurance for medical practitioners and health systems. Coverys provides a full range of healthcare liability insurance options, advanced risk analytics, and best-in-class risk mitigation and education resources to help clients anticipate, identify, and manage risk to reduce errors and improve outcomes.

Med-IQ, a Coverys company, is a leading provider of clinical and risk management education, consulting services, and quality improvement solutions, empowering individuals at every level of the healthcare delivery system with the knowledge they need to continuously improve provider performance and patient outcomes.

This information is intended to provide general information (or education). It is not intended and should not be construed as legal or medical advice. Opinions of the panelists are their own and do not reflect the opinions of Coverys or Med-IQ.

Music and lyrics: Nancy Burger and Scott Weber

Tue, 08 Nov 2022 10:00:00 -0500
Hitting the Road With Travel Nurses

In this episode, we discuss the topic of travel nurses. Internist Dr. Danielle Ofri, Nurse Stacy Nigliazzo, and malpractice defense attorney Jake Kocienda discuss the pros and cons of utilizing and working with temporary (or agency) nursing staff.

During this episode, you will:

  • Learn physicians’ perspectives on working alongside travel nurses during the pandemic
  • Consider the risks associated with utilizing agency personnel
  • Understand how travel nurses may become scapegoats for suboptimal care
  • Appreciate what the best travel nurses have in common

Link to Transcript

Coverys companies are a leading provider of medical professional liability insurance for medical practitioners and health systems. Coverys provides a full range of healthcare liability insurance options, advanced risk analytics, and best-in-class risk mitigation and education resources to help clients anticipate, identify, and manage risk to reduce errors and improve outcomes.

Med-IQ, a Coverys company, is a leading provider of clinical and risk management education, consulting services, and quality improvement solutions, empowering individuals at every level of the healthcare delivery system with the knowledge they need to continuously improve provider performance and patient outcomes.

This information is intended to provide general information (or education). It is not intended and should not be construed as legal or medical advice. Opinions of the panelists are their own and do not reflect the opinions of Coverys or Med-IQ.

Music and lyrics: Nancy Burger and Scott Weber

Tue, 11 Oct 2022 10:00:00 -0400
Please Secure Your Own Mask Before Helping Others

In this episode, we discuss how clinician wellness is more than resiliency, slow breathing, and yoga classes. Listen in as emergency medicine physician Dr. Megan Ranney, hospital administrator Pierre Monice, and customer experience expert Jake Poore share their perspectives for self-care in this “new normal” of healthcare.

During this episode, you will:

  • Consider the difference between self-care and systemic change as it relates to clinician wellness
  • Explore why it is important to expand the concept of wellness beyond just clinicians
  • Understand the connection between supply chain shortages and moral injury
  • Gain a quick and easy way to gauge your staff’s emotional battery
  • Appreciate the difference between burnout and mental illness
  • Learn what great hospital administrators are doing during this challenging time
  • Hear about the “Scarlet Letter” that needs to be banished from healthcare

Link to Transcript

Coverys companies are a leading provider of medical professional liability insurance for medical practitioners and health systems. Coverys provides a full range of healthcare liability insurance options, advanced risk analytics, and best-in-class risk mitigation and education resources to help clients anticipate, identify, and manage risk to reduce errors and improve outcomes.

Med-IQ, a Coverys company, is a leading provider of clinical and risk management education, consulting services, and quality improvement solutions, empowering individuals at every level of the healthcare delivery system with the knowledge they need to continuously improve provider performance and patient outcomes.

This information is intended to provide general information (or education). It is not intended and should not be construed as legal or medical advice. Opinions of the panelists are their own and do not reflect the opinions of Coverys or Med-IQ.

Music and lyrics: Nancy Burger and Scott Weber



Thu, 15 Sep 2022 10:00:00 -0400
This Is One Tough Crowd

In this episode, we discuss the recent uptick in patient aggression and violence experienced by healthcare workers. Emergency medicine physician Dr. Megan Ranney, hospital administrator Pierre Monice, and customer experience expert Jake Poore, share their perspectives with Geri on this growing and concerning trend.

During this episode, you will:

  • Learn why patients are more aggressive than ever before
  • Hear how the pandemic may have contributed to increased levels of workplace violence
  • Consider strategies to defuse the increased levels of aggression
  • Understand the issues that unexpressed expectations can cause
  • Appreciate patients’ top concern

Link to Transcript

Coverys companies are a leading provider of medical professional liability insurance for medical practitioners and health systems. Coverys provides a full range of healthcare liability insurance options, advanced risk analytics, and best-in-class risk mitigation and education resources to help clients anticipate, identify, and manage risk to reduce errors and improve outcomes.

Med-IQ, a Coverys company, is a leading provider of clinical and risk management education, consulting services, and quality improvement solutions, empowering individuals at every level of the healthcare delivery system with the knowledge they need to continuously improve provider performance and patient outcomes.

This information is intended to provide general information (or education). It is not intended and should not be construed as legal or medical advice. Opinions of the panelists are their own and do not reflect the opinions of Coverys or Med-IQ.

Music and lyrics: Nancy Burger and Scott Weber

Mon, 15 Aug 2022 10:00:00 -0400
The Long and Winding Road

In this episode, we discuss the “Elephant in the Room”—what it's like to be 2.5 years into the pandemic. Our guests include emergency medicine physician Dr. Megan Ranney, hospital administrator Pierre Monice, and customer experience expert Jake Poore.

During this episode, you will:

  • Hear about the challenges that still need to be overcome in the wake of COVID-19
  • Appreciate the impact that moral injury has had on healthcare workers
  • Gain insight on hospital administrators’ perspectives
  • Hear different perspectives related to travelling nurses
  • Understand how patients measure their satisfaction with healthcare
  • Know the 3 questions patients want answered at the beginning of their healthcare encounters

Link to Transcript

Coverys companies are a leading provider of medical professional liability insurance for medical practitioners and health systems. Coverys provides a full range of healthcare liability insurance options, advanced risk analytics, and best-in-class risk mitigation and education resources to help clients anticipate, identify, and manage risk to reduce errors and improve outcomes.

Med-IQ, a Coverys company, is a leading provider of clinical and risk management education, consulting services, and quality improvement solutions, empowering individuals at every level of the healthcare delivery system with the knowledge they need to continuously improve provider performance and patient outcomes.

This information is intended to provide general information (or education). It is not intended and should not be construed as legal or medical advice. Opinions of the panelists are their own and do not reflect the opinions of Coverys or Med-IQ.

Music and lyrics: Nancy Burger and Scott Weber

Mon, 15 Aug 2022 10:00:00 -0400
The Criminalization of Healthcare

The prosecution of a nurse for a medication error sent shockwaves through the medical community earlier this year. Please listen as we discuss the criminalization of healthcare with emergency medicine physician Dr. Megan Ranney, hospital administrator Pierre Monice, and customer experience expert Jake Poore.

During this episode, you will:

  • Learn how clinicians feel about the RaDonda Vought verdict
  • Gain perspective on the talk around the C-suite coffee pot regarding this case
  • Reflect on how a culture of safety is as important to healthcare professionals as it is to patients

Link to Transcript

Coverys companies are a leading provider of medical professional liability insurance for medical practitioners and health systems. Coverys provides a full range of healthcare liability insurance options, advanced risk analytics, and best-in-class risk mitigation and education resources to help clients anticipate, identify, and manage risk to reduce errors and improve outcomes.

Med-IQ, a Coverys company, is a leading provider of clinical and risk management education, consulting services, and quality improvement solutions, empowering individuals at every level of the healthcare delivery system with the knowledge they need to continuously improve provider performance and patient outcomes.

This information is intended to provide general information (or education). It is not intended and should not be construed as legal or medical advice. Opinions of the panelists are their own and do not reflect the opinions of Coverys or Med-IQ.

Music and lyrics: Nancy Burger and Scott Weber

Mon, 15 Aug 2022 10:00:00 -0400
Healthcare Perspectives 360: Introduction

We rarely get to hear varying perspectives on contemporary challenges in patient safety and healthcare risk management all in one place—until now! Healthcare Perspectives 360 explores timely topics from multiple perspectives. Hosted by Geri Amori, PhD, each episode will feature candid discussions that include at least three of the following voices: physician, nurse, patient, lawyer, risk manager, or hospital administrator.

Coverys companies are a leading provider of medical professional liability insurance for medical practitioners and health systems. Coverys provides a full range of healthcare liability insurance options, advanced risk analytics, and best-in-class risk mitigation and education resources to help clients anticipate, identify, and manage risk to reduce errors and improve outcomes.

Med-IQ, a Coverys company, is a leading provider of clinical and risk management education, consulting services, and quality improvement solutions, empowering individuals at every level of the healthcare delivery system with the knowledge they need to continuously improve provider performance and patient outcomes.

This information is intended to provide general information (or education). It is not intended and should not be construed as legal or medical advice. Opinions of the panelists are their own and do not reflect the opinions of Coverys or Med-IQ.

Music: Nancy Burger and Scott Weber

Wed, 08 Jun 2022 15:00:00 -0400
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